BlackBerry synchronization desktop manager problems. Getting the following error message when trying to reset the synchronization settings: “Failed to remove the current desktop organizer configuration for user with PIN ####. Please close all synchronization logs, disable auto Organizer synchronization, restart desktop and try again.”

(1 votes)
madebywind 8:39 am on October 22, 2009
I just found this answer from somewhere else. Let me know if it works.
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Insert plenty of reboots of your PC. Do not just restarts, but full power down reboots. Advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the “Run As Administrator” option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
* KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
* http://na.blackberry.com/eng/services/desktop/
* Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
* KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
* http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Configure for Bluetooth:
* KB18293 How to set up Bluetooth connectivity with BlackBerry Desktop Manager 5.0
* KB04132 How to set up Bluetooth connectivity with BlackBerry Desktop Manager
8 ) Start the organizer configuration over:
* KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
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Source: http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8900/BlackBerry-synchronization-desktop-manager-problems-Bluetooth/m-p/328073