The problem lies with your system not recognising the modem correctly and that’s probably messing up the installation routine.
Forcing the drivers to install is the first thing to try. Make sure the drivers are extracted or copied to a folder on your hard drive and then attempt the following.
Plug the modem in, let the system detect it as a “drive”, right click the drive in Device Manager and delete. Then run the modem installation program.
The second thing to try is to again delete the “drive” in Device Manager and then force a redetection by clicking Action and then Scan for hardware changes. When the system detects the device, choose the Install from a disk or specific location option and point the wizard to where you’ve saved the modem drivers.
Finally, if the system insists on detecting the modem as a “drive” then in Device Manager, right-click on the drive, choose Update driver and select the Install from a disk or specific location once again. Follow the wizard and that should resolve the problem.
Once you’ve done these, you may have to run the installation program again for the other associated wireless Internet software to work.
BoLaFish 12:03 pm on December 30, 2009
The problem lies with your system not recognising the modem correctly and that’s probably messing up the installation routine.
Forcing the drivers to install is the first thing to try. Make sure the drivers are extracted or copied to a folder on your hard drive and then attempt the following.
Plug the modem in, let the system detect it as a “drive”, right click the drive in Device Manager and delete. Then run the modem installation program.
The second thing to try is to again delete the “drive” in Device Manager and then force a redetection by clicking Action and then Scan for hardware changes. When the system detects the device, choose the Install from a disk or specific location option and point the wizard to where you’ve saved the modem drivers.
Finally, if the system insists on detecting the modem as a “drive” then in Device Manager, right-click on the drive, choose Update driver and select the Install from a disk or specific location once again. Follow the wizard and that should resolve the problem.
Once you’ve done these, you may have to run the installation program again for the other associated wireless Internet software to work.
source: IT Queries